The North Estonia Medical Centre is one of the top health care providers in the country. The North Estonia Medical Centre Foundation is a foundation established on 25th July 2001 by the Republic of Estonia. As a regional hospital, it has the highest-level competence to provide specialised medical care. According to Medical Center’s statutes, our goal is to provide high-quality specialised medical care and ambulance services, to be the learning base of training that precedes and follows the acquiring of health care professionals’ qualifications and does health care related study and research work.
A patient-centred institution committed to professionalism, innovation and teamwork, the Medical Centre has over 4000 people – doctors, nurses, caregivers and specialists – working for the good of patients. Over 500 of them are doctors and at any given time, 100 medical residents are also based at the hospital. The hospital consists of seven clinics and 32 specialist centres. Similarly to European university hospitals, the North Estonia Medical Centre offers medical care in all specialist fields other than ophthalmology and obstetrics.
In a year, the Medical Centre gives specialised medical care to ca 144 000 patients, of which over 24 500 are treated on the hospital’s 1150 treatment beds. Emergency medicine helps about 84 000 patients a year – in a day, we provide emergency health services to averagely 230 patients.
The NEMC is one of the owners in the Lääne County, Rapla County and Hiiu County hospitals.
Mission: we invest in people’s health.
We have been created to bring value by giving our contribution to preserving patients’ quality of life and growth via medical treatment and preventive action, as well as being a trainer and designer of health policy.
We act in the patient’s (and society’s) interests and always try to achieve the best possible treatment result for each patient. To achieve the best results, we choose methods that have been recognized as evidence-based and work together with the patient and their loved-ones, as well as with different-level health care providers and social service providers.
On average, the Medical Centre`s medical cases are the most complicated in Estonia, the Case Mix Index is 1,6. The regional hospital is a competence centre: our role is to be the centre of reference information and know-how and the centre of health care network in North and West Estonia. There are specialties where we are the only health centre in Estonia.
The Medical Centre is a teaching hospital whose activity profile is inherent to a university hospital, and it provides specialised medical care in almost all medical specialities. In addition, independent nursing care is provided as stationary nursing care and also, in more and more medical specialities, as independent nurse appointments. In the hospital, University of Tartu residents gain professional knowledge and skills every year and many undergraduates from different universities and specialities have their practice, including VI course medical training undergraduates, who need high-level instructing. The Medical Center is also a recognised in-service training provider on many fields in the Middle and Eastern Europe. Hospital’s staff actively does professional research work with universities and joint development centres.
Vision: to be a recognized and innovative medical centre, a pioneer in Estonian health care.
According to vision, when it comes to complexity of medical cases and treatment and diagnostic technologies that are used here, the Medical Center is comparable with Europe’s university hospitals. In our work, we use evidence-based methods and our action is based on interdisciplinary and good teamwork, we are open to innovation. The qualitative level of medical work expresses in outstanding efficiency indicators and quality indicators that are comparable with other recognized medical centres, also in good treatment results.
Our basic values:
dedication and professionalism
caring attitude and responsibility
openness and cooperativeness
Dedication and professionalism
We are always focusing on the patient, take every patient’s problems seriously and are always ready to give our best, regardless of how complex the patient’s health condition is, based on a patient’s age, gender, religion, nationality, social situation or other factors. We are constantly improving ourselves to keep ourselves informed about the newest technologies, diagnostic and treatment methods and offer patient the best help possible.
Caring attitude and responsibility
We think a caring attitude is important in the approach towards patients, colleagues and ourselves. We listen to the patient and try to give him the necessary help in a way that is the best for him. We are ensuring that the patient understands his health condition and possibilities. When planning the treatment setting, we more actively involve the patient as well.
We support our colleagues and react in situations where there have been shortcomings in the help given to the patient. We respect our colleagues’ work and even the employees who are not directly involved in the patient’s treatment are giving their best to create as favorable conditions as possible for the treatment activity.
We are taking into account that as employees of Estonia’s top hospital, our words and actions have great importance for the patient and for the public as well. Every one of us represents the Medical Center. We use the treatment resources rationally and in the most useful way to the patient and society. We act according to the principle to increase the positive effects of our activity, and reduce the negative effects.
Openness and cooperativeness
In the name of the patient’s better treatment plan, we work together with the patient’s loved-ones and with different-level health care providers and social service providers.
To keep up with the times, we are ready to carry out changes in the methods used in our work. In our cooperation with all specialists we are able to find and achieve solutions that would be out of reach when acting alone.